Mission Critical
Design for all desktops, workstations, notebooks, server, and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority On-Site "Parts Closet" component
and systems allocation for immediate system or component swap, 4-hour on-site service or optional 2-hour response with 6-hour hardware repair, Grace’s proven escalation process, and emergency dispatch. |
Data Management
and Protection
- Keep Your Hard Drive helps you retain control of sensitive data
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data,
supported by U.S. Department of Defense 5200.22-M standard
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Managed Enterprise-Wide Contract
Provides enhanced proactive capabilities through:
- Network Operation Center (NOC) with designated service delivery manager
- Performance benchmarking and custom reporting
- Infrastructure Design, Planning and Assessments
- Active desktops, notebooks, server and storage monitoring
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Proactive Maintenance - Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
Grace Global Hardware as a Service (HAAS)
Grace Global Software as a Service (SAAS)
Remote System Control Options (RSC) - Provides telephone and Remote Internet access to technical expertise with specialized applications and solutions such as Grace Remote Operation Center, Grace G-Track Disaster
Recovery, and for Virus / Spyware, Backup, Recovery, and Archiving (“BURA”), Microsoft Exchange, Virtualization, etc. |
